Are You In The 1%

Business Growth Specialist & Marketing Strategist - Profit Improvers

The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find…

Deliver + 1

Business Growth Specialist & Marketing Strategist - Profit Improvers

OK. So you’ve figured out what your customers want out of a positive shopping experience, what now? Move on to the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will cover the 1% Rule. Consistency…