5 Killer Mistakes – Part 1

Business Growth Specialist & Marketing Strategist - Profit Improvers

There are 5 big mistakes you can do that will kill a deal. They are: Not meeting the client’s expectations Mishandling a client crisis Taking on more than you can handle Putting all your eggs in one basket Up cash creek without a paddle Any one or combination of these can not only kill the…

Keep Up the Momentum

Business Growth Specialist & Marketing Strategist - Profit Improvers

In the last article, we talked about negotiating with your big fish and how to nurture and build on the relationships you are creating. Now we’ll talk about the power your fish has and how to utilise that for your benefit. One of the most important aspects of this is to keep your cheerleader cheering.…

Bring Them Flowers

Business Growth Specialist & Marketing Strategist - Profit Improvers

There are a few things you need to do and consider to prepare for your first face to face meeting: Make a list of what you want to accomplish during the meeting. Anticipate potential concerns from the client. Check to make sure you are completely prepared. Listen more than you talk. Bring support staff with…

Are You In The 1%

Business Growth Specialist & Marketing Strategist - Profit Improvers

The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find…

Deliver + 1

Business Growth Specialist & Marketing Strategist - Profit Improvers

OK. So you’ve figured out what your customers want out of a positive shopping experience, what now? Move on to the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will cover the 1% Rule. Consistency…