Keep Up the Momentum

Business Growth Specialist & Marketing Strategist - Profit Improvers

In the last article, we talked about negotiating with your big fish and how to nurture and build on the relationships you are creating. Now we’ll talk about the power your fish has and how to utilise that for your benefit. One of the most important aspects of this is to keep your cheerleader cheering.…

Bring Them Flowers

Business Growth Specialist & Marketing Strategist - Profit Improvers

There are a few things you need to do and consider to prepare for your first face to face meeting: Make a list of what you want to accomplish during the meeting. Anticipate potential concerns from the client. Check to make sure you are completely prepared. Listen more than you talk. Bring support staff with…

Deliver + 1

Business Growth Specialist & Marketing Strategist - Profit Improvers

OK. So you’ve figured out what your customers want out of a positive shopping experience, what now? Move on to the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will cover the 1% Rule. Consistency…

Without Sales Business Fails

Director, Business Outcomes - In2 Project Management

Did you know that 65% of Businesses in Australia fail within the first 3 years and 90% of businesses fail within the first 5 years? Phew…we are in year 6, so we must be safe, right? Maybe not. Of those who survive the first five, 70% are breaking even or making a loss! So, why?…